![]() ![]() To onboard multiple AWS accounts to use Slack workspaces, create a case with AWS Support. You can also configure account names to make accounts more recognizable than the default AWS account ID. When a Slack channel references multiple accounts, users select which account is the target of certain actions, such as creating a case or searching cases. How does the Support App work with multiple AWS accounts?Ī single Slack channel can reference multiple AWS accounts. Once these steps are complete, you can begin using the AWS Support App commands (such as /awssupport search) in the configured Slack channels. Now, you need to authorize a Slack workspace, invite the AWS Support App to your desired channel, and configure that Slack channel in the Support Center console. For more information, visit this documentation page. ![]() For example, if a Slack channel configuration references an IAM policy that specifies read-only access to support cases, then users in that Slack channel can view support cases, but cannot update them. The IAM policy that you attach to this role determines what actions those Slack channel members can take. Next, you need to create an AWS IAM role that is used to perform actions from other AWS services on behalf of users in a Slack channel. The example IAM policy in the documentation allows a user to authorize Slack workspaces and configure Slack channels in the Support Center console. How do I get started with the AWS Support App?įirst, you will need to attach an AWS IAM policy to an entity, such as an IAM user, to grant permission to configure the AWS Support App widget in the AWS Support Center Console. For Slack Connect channels, the AWS Support App only fully supports users that are members of the workspace that configured the application. The AWS Support App works with all Slack pricing plans. Slack is currently the only supported chat communication tool. Currently, only English is supported as a preferred contact language when collaborating with AWS Support through Slack. The AWS Support App is available to all AWS customers with a Business, Enterprise On-Ramp, or Enterprise Support plan at no additional cost in the Standard AWS partition. What prerequisites are there to using the AWS Support App? Your teams no longer need to switch between their primary communication tool and the AWS Support Center Console - they can create cases, search previous cases, share recommendations, and more all from within Slack. Teams who work and communicate in Slack channels can now directly interact with AWS Support to discuss best practices, request assistance, and respond to events faster with a shared view of Support engagements. The AWS Support App in Slack aims to reduce case resolution times by improving transparency and collaboration among your teams and AWS Support. Why should I start using the AWS Support App in Slack? To help you get started with the AWS Support App in Slack, we've compiled answers to the ten most commonly-asked questions from customers. Use the AWS Support App to manage cases, search previous solutions, request service quota increases, and request a live chat session with AWS Support agents and members from your team directly from your Slack channel. You should receive a prompt similar to the one below asking to open the Workspace in your Slack App, select Open with Business Support, Enterprise On-Ramp, and Enterprise Support plans can now use the AWS Support App to collaborate with AWS support agents on cases through Slack.Slack will connect to the Slack Workspace and then after a few minutes you should be redirected.If you are already signed in skip to step 4. Select the Sign in with your ASURITE ID button and sign in using your ASURITE Username and Password. In your browser if you are not already logged into your ASURITE account you will be taken to the Sign in to Arizona State University screen.If you do not know the Slack URL see, How to Find the Workspace's Slack URL Address. Enter the Slack URL for the workspace you are trying to add and then select the Continue button. From your desktop app you will be taken to a web browser.Select the Add Workspaces option at the bottom of your Slack Workspace.From your Mobile App on an Android device swipe right and then select the icon in the top right to display the Workspace page.From your Mobile App on an iOS device swipe right until the Workspaces page is displayed.From your Desktop App select the plus (+) sign on the left hand side of your app.Open your Slack App from your Mobile or Desktop App:.Follow the instruction below on adding a Slack Workspace you are a member of to your Slack Mobile or Desktop App: ![]()
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